Position: Travel Training Manager
Job ID: 20180072
Over 600,000 passengers rely on Coast Mountain Bus Company every day to get them to work, school and all of the activities that make life on the Lower Mainland so rich and exciting. Our more than 5,400 dedicated employees keep the buses, the people and in so many ways the vibrant pace of this city moving.
As an Assistant Maintenance Manager, you will manage trade and service employees engaged in the maintenance, repair and servicing of revenue buses and non-revenue vehicles, associated equipment .
Under direction of the Director, oversees travel training program across the Enterprise and delivers training to eligible customers with disabilities to ensure that lack of awareness, training and familiarity with conventional transit is not a barrier to accessing bus and rail services. Ensures that persons trained understand the benefits as well as the realities of public transportation and are trained with the skills required for safe and independent travel. Develops evidence-based strategies to teach transit travel skills that address specific needs of persons with disabilities.
Researches and gathers information on existing travel training programs and develops and recommends different programs/options based on the scientific literature, market research and current industry trends analysis. Collaborates with external agencies in delivering services to persons with disabilities and seniors and identify different ways to work with them to create awareness and group trainings on using conventional bus and rail services building on the existing public education programs delivered across the Enterprise. Liaises internally (e.g. HandyDART, CMBC operations, Sky Train operations & TransLink) to discuss issues, concerns, challenges which need to be addressed in providing conventional transit service.
Develops, creates and implements a comprehensive travel training program for persons with disabilities. Evaluates and modifies the training program and services based on the changing needs of the customers or as per best practices. Under the guidance of Director, implements recommendations from TransLink Planning, TransLink Board or Stakeholder Committees. Assists in establishing the eligibility criteria for the service and builds in the framework by developing supporting policies and procedures to foll