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Kristi McLaughlin, owner of McLaughlin & McLaughlin, LLC is an experienced trainer with extensive knowledge of the transportation provisions of the Americans with Disabilities Act, best practices in customer service, and paratransit eligibility and operations. Her background includes travel training, coordination planning, writing training curriculum and providing technical assistance regarding accessible transportation. Kristi began her career in transportation as a scheduling clerk at Bloomington Transit in Bloomington, Indiana. She has since worked as manager of the paratransit system in Bloomington and as general manager of the Niles Dial-A-Ride in Niles, Michigan and spent more than 10 years providing training and technical assistance on travel training, transportation and the ADA and many other topics for Easterseals Project Action Consulting. Kristi has a B.A. in Philosophy, a M.S. in Applied Health Science, and holds ADA Coordinator and Master Project Manager certifications.